"Survey of Corporate Ombudsmen: work activities, approaches and outcomes," by James T. Ziegenfuss, Mary Rowe, and Robert Munzenrider, for the Sixth Annual Corporate Ombudsman Association Meeting, 1989 May 22

Rowe, Mary P. (Mary Potter), 1936-; Ombudsman Association
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https://hdl.handle.net/1721.3/191093
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Women@MIT
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